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FREQUENTLY ASKED QUESTIONS

Before purchasing any of our templates or printables, please read the frequently asked questions below. Should you have any other questions, please do not hesitate to contact us by filling out our contact form or email us at info@aspenwoodspaperie.com.

GET STARTED

How does it work?

DOWNLOAD

When and how will I receive my instant download?
Do I need to download and install any fonts?

EDITING

How do I edit my editable PDF template?
The correct fonts aren't showing up on my template. What should I do?
How do I change the font, font size and font color?
Why am I no longer able to type in the text box?
Why is there a (+) sign at the corner of the text box?
Will the blue highlight appear on my final print?

PRINTING

What paper do you recommend and where do I find it?
Why do I need to convert my editable PDF template to a JPG-file and how do I do that?
How do I print the designs that have gold or foil elements?

NEWSLETTER

I signed up for the newsletter, but I haven't received the coupon code. What should I do?

RETURNS AND CANCELLATIONS

Can I cancel or return my item or receive a refund?

TERMS OF USE

What are your terms of use?

ADDITIONAL QUESTIONS

What should I do if I cannot find my question/answer?
If I message you with a question or a custom order request, when can I expect a response?
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