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FREQUENTLY ASKED QUESTIONS

Before purchasing any of our templates or printables, please read the frequently asked questions below. Should you have any other questions, please do not hesitate to contact us by filling out our contact form or email us at info@aspenwoodspaperie.com.

GET STARTED

How does it work?

At Aspen Woods Paperie you will find unique AND affordable stationery templates. After purchase you will receive a download link immediately on screen. Also within minutes of your order and payment, an e-mail will be sent to the address you have associated with your account with a link for your download. Simply download the files, open them in Adobe Acrobat Reader (free version), personalize with your own words, print and trim.

All of our templates come with a detailed instruction guide with some great tips and tricks on how to edit, print and trim and suggestions on paper choices and print shops. This ensures that customizing your stationery template will be an easy and fun DIY project that anyone can do! Try it out with our FREE sample.

Print the items at home in a matter of minutes or have them printed at your favorite print shop. Everyone will be delighted when they receive your beautiful invitation and it will rain compliments at your event when your guests see all of your beautiful paper goods! And the best of all, you effortlessly saved yourself some time and money to focus on the party itself.

DOWNLOAD

When and how will I receive my instant download?

After purchase you will receive a download link immediately on screen. Also within minutes of your order and payment, an e-mail will be send to the address you have associated with your account with a link for your download. You will receive a zip-file that you first will have to unzip.

Open the editable PDF-files in the latest version of Adobe Acrobat Reader. You can download the program for free here: www.get.adobe.com/reader.

Note: some computers will open the file in a default program such as "Mac Preview" or "Windows Reader". To prevent any formatting or font issues, it's best to first launch Adobe Acrobat Reader and open the file by clicking on "file > open" in the top tool bar.

Do I need to download and install any fonts?

All fonts are embedded in the PDF template, so there is not need for you to download or install any font files. They will automatically appear on the template.

Note: some computers will open the file in a default program such as "Mac Preview" or "Windows Reader". This might cause the fonts to not appear on the template. If this happens to your template, please re-download it. To prevent any formatting or font issues, it's best to first launch Adobe Acrobat Reader and open the file by clicking on "file > open" in the top tool bar.

EDITING

How do I edit my editable PDF template?

You MUST use the latest version of Adobe Acrobat Reader to make edits to the editable PDF. You can download the program for free here: www.get.adobe.com/reader. If by chance you opened and edited the file in a program that is not Adobe Acrobat Reader, you will need to re-download the files to prevent any formatting issues from happening.

To edit the template, select the text you want to edit and then:

Mac users: press [Cmd-E]
PC users: press [Ctrl-E]

A Form Field Text Properties box will pop up in which you can change the font, style, size or color. Only the highlighted text as shown in the photos is editable (not movable). Other design elements are locked in place.

With every purchase, a detailed instruction guide on how to edit your template is included.

Note: not all of our items are editable! Please read the description carefully to make sure that your item is editable. Also, if there's no photo of the product where highlighted text is shown, then the item is not editable.

The correct fonts aren't showing up on my template. What should I do?

You must use Adobe Acrobat Reader for the fonts to be visible. Some computers will open the file in a default program such as "Mac Preview" or "Windows Reader". This might cause the fonts to not appear on the template. If this happens to your template, please redownload it. To prevent any formatting or font issues, it's best to first launch Adobe Acrobat Reader and open the file by clicking on "file > open" in the top tool bar.

How do I change the font, font size and font color?

To change the font properties, please highlight the line of text you want to change. Then hold down Ctrl+E (PC) or Cmd+E (Mac) to open the form field properties bar. Here you can change the font, font size and font color. Click on “more” to see additional adjustment options, for instance line spacing and alignment.

Why am I no longer able to type in the text box?

It is most likely you have exceeded the text limit for that box. Try resizing the fonts or deleting some text. Sometimes there are white spaces that cannot be seen at the very bottom of the text box that will use up the allowed space. Try deleting from the bottom to see if it will free up space.

Why is there a (+) sign at the corner of the text box?

This means you have exceeded the character limit for this text box. You will need to either make the font smaller or delete some text. Sometimes there are white spaces that cannot be seen at the very bottom of the text box that will use up the allowed space. Try deleting from the bottom to see if it will free up space.

Will the blue highlight appear on my final print?

No, your printer will not print the highlights. The blue highlight is simply a guide to indicate which text fields can be edited.

PRINTING

What paper do you recommend and where do I find it?

Our printables are formatted to be printed on any 8.5" x 11" or A4 sheet. We recommend a matte card stock with a paper weight between 100-110 lb, as it signifies a mark of quality (please check the maximum paper weight your printer accepts). Also, the black and white items can be printed on kraft paper to give it a rustic look (colors change to a darker, more dull color when printed on kraft paper).

Note: our templates do not correspond to any perforated templates. So they do not line up to any Avery templates.

Why do I need to convert my editable PDF template to a JPG-file and how do I do that?

We highly recommend converting your PDF file to a JPG prior to submitting to the printer. This will ensure none of the editable text gets removed or changed during the file handing process. If you are sending the file to an online printer, this step is a MUST.

Follow the following steps to convert your editable PDF to a flat JPG-file:

Go to smallpdf.com
Click on the "PDF TO JPG" button
Upload your PDF file
Click on the "Convert Entire Pages" button
Click on the thumbnail image of your file to download your JPG

How do I print the designs that have gold or foil elements?

Some of our designs use a faux gold or foil element, which is an image of gold or foil placed over the text or graphic to give it the appearance of gold or foil. This is then printed digitally using a normal inkjet or laser printer. You do not need a special printer for this, it uses regular ink or toner. Faux foil has a really nice effect and is an affordable alternative to real foil.

I signed up for the newsletter, but I haven't received the coupon code. What should I do?

If you haven't received the discount code, please check your spam folder as the welcome email might be in there. If it's not in your spam folder, please contact us so that we can manually send you the discount code.

RETURNS AND CANCELLATIONS

Can I cancel or return my item or receive a refund?

Due to the fact that our products are digital items and therefore impossible to know if they have been printed or not, cancellations, returns and refunds are not available. We will however do our very best to solve any issues and make sure you are 100% happy with your purchase!

TERMS OF USE

What are your terms of use?

By purchasing, you agree that you have read the item description carefully. Feel free to print as many times as you'd like after your initial purchase. However, all documents have been uniquely created and designed by us and are for personal use only and cannot be used commercially or be resold/redistributed. You may not print the design and sell the printed version. Copyright of the artwork does not transfer with purchase.

ADDITIONAL QUESTIONS

What should I do if I cannot find my question/answer?

You can ask us anything anytime! Contact us with your questions or concerns at info@aspenwoodspaperie.com and we'll respond as soon as humanly possible.

If I message you with a question or a custom order request, when can I expect a response?

We try our very best to respond to all messages within 72 hours and answer messages on a first come, first served basis. Aspen Woods Paperie will be open 7 days a week for orders. For correspondence you can reach us Monday to Friday from 9.00 - 14.00 CET.

what about

FREQUENTLY ASKED QUESTIONS

GET STARTED

DOWNLOAD

EDITING

PRINTING

NEWSLETTER

RETURNS AND CANCELLATIONS

TERMS OF USE

ADDITIONAL QUESTIONS

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Information

Policies

Newsletter

what about

FREQUENTLY ASKED QUESTIONS

GET STARTED

DOWNLOAD

EDITING

PRINTING

NEWSLETTER

RETURNS AND CANCELLATIONS

TERMS OF USE

ADDITIONAL QUESTIONS

Products

Information

Policies

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